We have 15-days easy Return Policy, which is applicable under these circumstances:
- Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
- Returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
- All items except brief /panty, swimwear, shape wear, lingerie, innerwear, accessories, cosmetics, socks, deodorants, perfumes and free items can be returned for full refund within 15 days from the date of shipment as updated by the shipping provider. The entire refund amount will be credited back into your Koolpick account in the form of store credit.
- There is no refund/return/exchange for Sale or Discounted Items.
Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
- Once your return is received by us, a quality check will be performed on the returned items. This is subject to your return having met the requirements of being unused and unwashed, returned within 15 days and not consisting of brief /panty, swimwear, shape wear, lingerie, innerwear, accessories, cosmetics, socks, deodorants, perfumes and free items.
- In case of self-shipped returns, an amount of Rs. 100 will be reimbursed in your KoolpicK account towards shipping cost in the form of store credit. This will be done post the quality check.
- Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
- A notification with the status of return will be sent to you within 48-72 working hours from the date of receiving the item.
For any queries or concerns, kindly e-mail at firstname.lastname@example.org OR whatsapp us on +91-9945081201 with your order number.