Shipping Policy

At Koolpick.com, we take great care in delivering your products to you, and we partner only with reputed national courier services.

We’ll deliver anywhere in India and shipping is FREE when your order is more than Rs 999.

The products ordered can be expected to be delivered within 10-15 days in major cities and can take anywhere between 15-20 days for other locations from the time the order is confirmed.

Our courier partners will be able to deliver the shipment to you between Mondays through Saturdays: 9 AM to 7 PM. Working days exclude public holidays and Sundays.

You can refer to “Track my order” to see status of your order.

Product Availability

We make an earnest effort to make sure that merchandise listed on our website are available in stock.

In the unlikely event when we’re not able to send your order or replacement due to unavailability of the product in our warehouse, we will inform you within a maximum of 5 working days from the date you place the order.

In such cases amount will be refunded as store credit which you can use in your next order, however, you can choose to have it refunded to your bank account. For further information please write to hello@koolpick.com.

Cancellations

We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.

To cancel your order, send us an e-mail at hello@koolpick.com OR whatsapp us on (+91-9945081201). You will receive the confirmation of cancellation on your mail.